FAQ’s

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P​ersonalised NDIS services that support you to get the most from your NDIS plan. Read more about NDIS support coordination and plan management services in our frequently asked questions.

We take pride in delivering quality Plan Management services to your clients and supporting your role as Support Coordinator by providing timely details regarding your client’s budget and fund balance.

Yes, you can. It’s your NDIS plan, meaning you can change Plan Managers or Support Coordinators at any time. If transferring during your current plan, we recommend checking your service agreement for any notice period you must provide. Simply provide notice in writing that you are changing providers, then register with SPS immediately. Please note that we won’t be able to provide services until your notice period has finished.

For Self-Managed plans, contact the NDIA (link to https://www.health.gov.au/contacts/national-disability-insurance-agency-ndia-contact) and/or your Local Area Coordinator (LAC) to discuss your concerns and advise them that you would prefer to transition to Plan Management or Support Coordination. You can find your LAC’s contact details on your NDIS Plan.

Our passion and background in the Disability & Finance Sector means that we are great at what we do, and we are committed to assisting you get more choice and control over your supports! Specialised Plan Services want to alleviate the burden of managing your NDIS budget and supports to make your life easier! We want to know that you can spend more time concentrating on getting the very best support and services that you can from your funding.

  • Give Specialised Plan Services a call and we can explain the intake process (it’s very simple), or complete our online registration form (link to https://specialisedplanservices.com.au/sign-up/).
  • Contact us and let us know, then contact or we can assist you to contact your current Plan Manager or Support Coordinator and advise them you would like to cancel your service agreement with them. Check their cancellation process.

We are based in Brisbane however we can and do provide service participants across Australia.  We are a dedicated team and if distance is a problem and we can’t meet face to face, we’re more than happy to meet via a technology platform that allows video calls.

  • We are NDIS experts – With over 30 years’ experience in the disability sector, we understand the NDIS, and how to help you make the most of your NDIS plan.
  • Personalised Service – We take the time to get to know you and your needs and goals.
  • Tailored Advice – We help you get the most from your NDIS plan.
  • No Cost To You – Our Services are fully funded through your NDIS plan.
  • Flexibility and Control – Our systems provide you with up-to-date information regarding your NDIS budget

To be able to access Plan Management services, you must have ‘Improved Life Choices’ included in your NDIS plan. This covers all Plan Management fees. If you don’t currently have ‘Improved Life Choices’ included in your plan, you can ask for this to be included in your plan at an upcoming meeting OR request a review of your NDIS plan by following the steps below:

  1. Contact the NDIA to request a plan review to be plan managed and to have more choice and control over the providers you want to use.
  2. Once the NDIA have conducted the review, they will let you know if you have been approved to receive Plan Management services.
  3. Don’t forget to let Specialised Plan Services know that this is happening, and we can supply you with the forms you need to complete for us to assist you as Plan Managers.
  4. Relax knowing that we are now looking after it all – the administrative burden of managing and playing suppliers is no longer an issue for you!

The benefits of Plan Management include:

  • Plan Management is funded within your plan under Improved Life Choices and is no cost to you. As explained by the NDIS, it will not reduce other supports & services identified as reasonable and necessary in your plan.
  • You have the freedom to choose any service provider, even if they aren’t registered with the NDIA. You have the power to choose the best care and services to meet your needs.
  • Plan Management offers seamless processing as suppliers can send invoices directly to a Plan Manager to ensure you’re not having to administer invoices or juggle paperwork.
  • Invoices and portal claims are completed for you, paperwork is managed, and spending is tracked and reconciled. You also receive monthly plan balance statements, helping to resolve service queries and supporting you to make the most of your funding.

There are NO out of pocket costs to you to be plan-managed as the cost is funded by the NDIA from a separate budget line item called Improved Life Choices. This means the cost of Plan Management will not take away funding for your other important supports like therapy or support workers.

Plan Managers must be registered with the NDIS. A Plan Manager’s role is to take care of the administration of your NDIS funding. Your providers send their invoices to your Plan Manager, who then pays these invoices on your behalf. They also help you to manage your budget and discuss how you might like to spend it.

Plan Management is the process of administrating the financial aspects of your plan. This includes paying supplier invoices, creating service bookings and preparing monthly statements summarising how your funds have been spent. Having a Plan Manager also means you can use service providers who are either registered or not registered with the NDIS.

A support worker helps people with disabilities with daily life and tasks, and to access supports and services. Their role includes things like assisting with personal care, household tasks, transportation, access social services, etc. In contrast, a support coordinator helps participants to understand and implement their NDIS plan. This may include selecting appropriate supports and services, goal setting, monitor plan budgets and support effectiveness.

Firstly, to receive the help of a support coordinator you need to request funding. You will also need to explain why you need this extra support. If your support coordinator funding is deemed ‘reasonable and necessary’ you will be granted funding. The next step is to source a support coordinator.

Your support coordinator can help you to:
Access a wider range of services, tailor your supports to your individual needs, reduce the stress of NDIS administration, improve communication between you, your support team, and your family, and be an advocate for your rights and entitlements to ensure you receive the supports you need.

Support Coordination is funded by the NDIS. Your individual circumstances will determine how many hours of support can be included.

Your support coordinator will work with you to decide how you would like to use your funded supports, and how you want your services to be delivered. They can help you manage your goals, schedule, and plan within your NDIS budget.

Support coordination is a service that can help you to understand your NDIS plan, to connect with services, to build skills, address unexpected events or challenges, and make adjustments to your plan.